Beschreibung

You will learn the basics of ITIL 4 in 2 days as part of the ITIL Foundation Training. It is the ideal preparation for the certification exam. Course and exam are in English.

The ITIL^®4 Foundation course can only be booked together with the certification exam.

Kursinhalt

ITIL 4 Foundation English

In two days, all important theoretical foundations of ITIL Service Management, as well as exam-relevant terms and content, will be conveyed.

Content

• ITIL 4 Service Management concept and Service Lifecycle model
• ITIL 4 Guiding Principles and Four Dimensions of Service Management
• ITIL 4 Service Value System (SVS) and its components
• ITIL 4 key terms and definitions
• ITIL 4 best practices for collaboration between IT and business areas
• ITIL 4 basics for implementing Service Management practices

Audience

The target audience of the ITIL 4 Foundation training includes:

• IT managers I
• T developers
• IT administrators
• IT project managers
• IT service managers
• IT operations managers
• IT service desk staff who want to gain an understanding of the basic concepts of ITIL 4

Benefits

• Improved understanding of ITIL fundamentals and best practices
• Better understanding of service lifecycle phases and processes
• Improved effectiveness and efficiency of IT services and operations
• Strengthened collaboration between IT departments and other departments in the company
• Improved customer orientation and service quality
• Increased employee motivation and satisfaction through better work processes and practices
• Competitive advantage through effective IT service management.

Overall, the ITIL 4 Foundation training supports IT professionals and companies in improving their IT services, optimizing their processes, and achieving their business goals more effectively.

Agenda

Day 1: 09:00 am to approx. 04:30 pm Day 2: 09:00 am to approx. 04:30 pm

Key points of the training

• Basic concepts of service management
• The four dimensions of service management
• Contents of the ITIL Service Value System
• The ITIL Service Value Chain
• ITIL guiding principles
• ITIL management practices
  • General management practices
  • Service management practices
  • Technical management practices
• Exam preparation including sample exam

Seminarkosten

790,00 €

(940,10 € inkl. 19% MwSt.)
pro Teilnehmer